Contact us
Our official contact details, the channels we use, and how to make a complaint.
Contact details
| Registered name | Putra Berjaya Sdn Bhd |
|---|---|
| Trading name | PutraLoan |
| Address | L34-05-03, IB Tower, Lorong Binjai, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia |
| [email protected] | |
| Operating hours | Setiap hari, 9.00 pagi – 9.00 malam |
Applications are made online. Our registered office is not a customer service counter, so please reach us by email or through the official channels below.
These are our official channels. We also make contact by email at [email protected]. Any other account or number using the PutraLoan name is not ours.
If you are having difficulty repaying
Contact us as early as you can at [email protected]. The earlier you get in touch, the more options there are. You can also reach us through your account in the app.
The Credit Counselling and Debt Management Agency (AKPK), an agency under Bank Negara Malaysia, offers free financial advice to individuals at akpk.org.my.
Complaints
Send complaints to [email protected] with as much detail as you have. As a licensed moneylender we are also subject to KPKT oversight, and complaints can be made directly to the ministry at kpkt.gov.my.
| Licensed entity | Putra Berjaya Sdn Bhd |
|---|---|
| Company Registration No. | 198501012800 |
| Moneylender Licence No. | WL6146/14/01-5/151027 |
| Advertising Permit No. | WP3741/01/20-7/228313 |
| Licence validity | 1/07/2026 – 1/07/2027 |
| Registered address | L34-05-03, IB Tower, Lorong Binjai, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia |
The amount, term and full cost offered to you are set during your application — the actual calculation is shown in the app before you confirm anything.